Q:     How much does delivery cost?

A:     We offer FREE SHIPPING on order over $120 within Australia. $10 flat rate shipping charge for order under $120 (Excludes Sweet Gift Hampers)

Q:     How long will my delivery take?

A:     At Uniqa Collections, we guarantee to ship your goods within 24 hours of receiving your order – Monday to Friday (excluding public holidays). 

        Depending on where you live, you should receive your order within 1-10 days. Uniqa Collections is located in Sydney NSW. We use Sendle Courier service in metro area for delivery. We use Australia post service in Regional area.

Q:     Do you offer an express post delivery?

A:      Yes, for an additional $15.00 per order. But please note that if your parcel is too big for Express Post, we’ll notify you and refund the fee paid. 

         

 Do you deliver to work addresses?

A:     Yes, we’re happy to deliver to your work address. Just be sure to put as much information as possible in your address details.

Q:     Do you deliver to PO boxes?

A:     Yes, we can deliver to PO boxes, but for that we use Australia Post service as Sendle doesn't deliver to PO boxes.

Q:    Can I track my order?

A:     We will send you a tracking ID in your order dispatch email with link.

Q:    There’s something wrong with my order, what should I do?

A:     If you have a problem with your order, please Contact Us so we can help to resolve the problem as quickly as possible.